Account Registration
To utilize our online shopping program, you need to register an account. It is very simple: visit the “account
sign up page" and fill in your information. Please recheck your information before submitting the registration.
Following this process, a confirmation email will be sent to you that will provide a Customer ID Number,
account
information and supporting information.
You are now ready to place a website shopping order with your new Smart PC World Account.
Stock Availability
Our local inventory is represented in our online supply. It is possible to request an item that is not locally
available at our warehouse. However, please expect a delayed delivery while we wait for new or transferred
supply.
Items that are completely out of stock must be ordered from our supplier. The duration of the wait is generally
between 1 and 7 business days. You will be contacted if this is incorrect due to delayed delivery or stock
unavailability.
If you have questions terms-conditions your order, please contact us directly by email or telephone. Please
note: there
are
naturally discrepancies between online availability and location supply so cater for these.
Payment Options
After you have selected your order, you will receive the final order information to review before submission.
This
page will include the total for your order(s), taxes, shipping charges and total. With most orders, you can
change
your shipping address. However, with credit card orders, we must ship to the billing address of your credit
card.
If the billing page is accurate and you are satisfied with your order, click “Place order". For credit card
orders, a secure page will appear to enter credit information and complete the transaction. Ensure that this
information is accurate before submission. However, for online banking orders, information will be provided on
how
to pay along with a summary of your order.
Please note that Smart PC World reserves the right to cancel any order due to stock availability or information
errors. If you require assistance or have any questions, please call us at 1-416-799-4444 or email us at
info@smartpcworld.ca to make your payment.
- Pay Pal
- Credit Card
- More to come soon
Return Policy
Smart PC World does not guarantee the protection of prices. Refund/exchanges on purchased items are based on
its
current lower price or the price at which it was purchased. All returned items must include its original
packaging, manuals, cables and all equipment.
For defective items returned within 14 days, a refund will be issued based on a purchase invoice or its present
value. Please note that there will be no refund on your shipping cost. Contacting our support staff in advance
will be helpful. Including email communication with support staff will also speed up the process.
Please include a copy of the shipping bill.
However, non-defective stock is exchangeable only. You are also responsible for shipping charges and a
restocking
fee. All non-defective returns must be in resalable condition. If the item is opened or used, a restocking fee
of
at least 25% will be charged.
Within 21 days, items may be returned under the following conditions:
- Defective products may be returned for exchange, refund or credit.
- Physically damaged products will not be accepted for return or exchange.
- Used computers and notebooks must have all warranty stickers.
- Opened or used products will be subject to a restocking charge of 25% minimum.
- There are no returns or exchanges on blank media (CD/DVD/etc.), software.
- Items that are listed as only manufacture warranty can only be send to the manufacture if found
defective.
- Manufacture warranty items returned will have a restocking fee of 35 percent.
Warranty Policy
All warranty are specified in the final sale, please note warranty for individual products. This is listed on
your
bill of sale.
